Upload widget hangs with too many images

jan williams

November 18, 2020 09:58

Hello,

Do you have any limit to the number of images uploaded by the widget? It seems to hang forever when I try to upload over 2000 images at once. Each image is around (50 - 150)kb. I'm using "Plus Plan".

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  Daniel Mendoza

  November 19, 2020 21:50

  @Jan
  Are you uploading these 2000 files based on drag and drop or from dropbox?

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  jan williams

  November 23, 2020 14:34

  I'm selecting files from my disk, not using any external providers

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  Aleksandar Kostadinov

  November 24, 2020 14:33

  Hi Jan,

  When you mention hangs, do you experience the Widget starting to upload the images then becoming unresponsive and the images then also stop uploading? Or do the images continue uploading in the background but none of the Widget is responsive? Is it possible for you to share a screen recording of the process for us to see the behaviour? If you would like, you can submit a ticket to us directly by using - https://support.cloudinary.com/hc/en-us/requests/new - with these details and we'll be able to investigate this further.

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