Cloudinary throwing 403 for remote url image upload

Jessie

December 03, 2020 21:44 Edited

Why am I suddenly getting 403 errors for remote images?

CloudinaryException: Error in loading https://www.sephora.com/productimages/sku/s2031730-main-zoom.jpg - 403 Forbidden

There doesn't appear to be a loading issue with the image itself from what I can see

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  Francis Tagbo

  December 04, 2020 03:57

  Hi Jessie,

  I noticed you have created a support ticket for us.

  Like I have mentioned in the ticket, it could be that they are blocking or throttling the request, we can see from the logs that we sent the request and received 403 response.
  They may need to whitelist Cloudinary's user-agent: `Mozilla/5.0 (compatible; Cloudinary/1.0)` if they haven't already.

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