Can't download folders

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Enrique Mena

• February 16, 2021 16:27

Hello there,

I'm having a challenge. A client of ours is trying to share a folder with lots of files and while they look like I can download each folder the process gets interrupted after a couple of files.

We really need those files. Please help

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  Mo Ip

  • February 16, 2021 20:49

  Hi Enrique,

  May I ask if you are using the generate_archive method to download the folders?   If so, the archive can contain up to 1000 assets or 5000 derived resources. The maximum archive file size is the larger of 100 MB or your account's raw file size limit.

  To resolve the limit, you can break down the folders into groups of files to create the zips.

  If this does not resolve your issue, please open a ticket with your cloud name and I can investigate further for you.

  Best,

  Mo

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  Enrique Mena

  • February 16, 2021 22:01

  Can you please explain the generate_archive method to download the folders. It seems that that will probably work. This is a client's folder and I have no idea how it was setup. But each folder contains around  300 files inside.
  
  I have a normal FTP client if that could also work.
  
  
  

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  Enrique Mena

  • February 16, 2021 22:03

  I forgot to mention that some files are over 300 Mb

   

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  Loic Verger Del Bove

  • February 17, 2021 11:39

  Hi Enrique,

  You can find the description of the `generate_archive` method here.

  Another solution would be to use our command-line interface tool can be used to perform the same operation with the `sync` command. The sync command can use the search API to list all files, then download them to your computer or server as explained here.

  May I ask you to also share your cloud name at least I can see if the 300MB files can be an issue.

  Thanks in advance.

  Best,

  Loic 

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  Enrique Mena

  • February 17, 2021 15:09

  Thanks for the quick answer Loic

   

  The client in question is Oportun. And we are an ad agency that just needs a quick way to dl all the files posted here:

   

  Thank you,

  
  Enrique Mena

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  Loic Verger Del Bove

  • February 18, 2021 11:24

  Hi Enrique,

  Thanks for getting back to me.

  Based on the client plan, I have increased the raw file size limit to 1GB, so you should have more flexibility when generating the archive.

  However, I do think the CLI is your best option here as you will only need to run this command:

  cld sync --pull local_folder Footage

  And this will automatically download all the files.

  Hope that helps.

  Best,

  Loic

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