Can't download folders
Hello there,
I'm having a challenge. A client of ours is trying to share a folder with lots of files and while they look like I can download each folder the process gets interrupted after a couple of files.
We really need those files. Please help
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Hi Enrique,
May I ask if you are using the generate_archive method to download the folders? If so, the archive can contain up to 1000 assets or 5000 derived resources. The maximum archive file size is the larger of 100 MB or your account's
raw
file size limit.To resolve the limit, you can break down the folders into groups of files to create the zips.
If this does not resolve your issue, please open a ticket with your cloud name and I can investigate further for you.
Best,
Mo
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Hi Enrique,
You can find the description of the `generate_archive` method here.
Another solution would be to use our command-line interface tool can be used to perform the same operation with the `sync` command. The sync command can use the search API to list all files, then download them to your computer or server as explained here.
May I ask you to also share your cloud name at least I can see if the 300MB files can be an issue.
Thanks in advance.
Best,
Loic
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Hi Enrique,
Thanks for getting back to me.
Based on the client plan, I have increased the raw file size limit to 1GB, so you should have more flexibility when generating the archive.
However, I do think the CLI is your best option here as you will only need to run this command:
cld sync --pull local_folder Footage
And this will automatically download all the files.
Hope that helps.
Best,
Loic
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