The images are moved into uploads folder

Monocept

March 13, 2021 07:21 Edited

Hi,

 The images are moved into wordpress uploads/03/ folder even though  we selected storage option as cloudinary only in wordpress admin.

Can you please help me in  resolving this.

Thanks,

V.Jayasree

 

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  Loic Verger Del Bove

  March 15, 2021 17:36

  Hi there,

  Thanks for reaching out.

  Could you please create a ticket to support@cloudinary.com with the following information:

  * WordPress version
  * Cloudinary Plugin's version
  * The theme that you use and its version
  * A full list of all other plugins that you have installed on your environment
  * Page builders that you actively use
  * A screenshot of your WordPress Media Library
  * Were all assets synced properly after switching to `Cloudinary Only`? 
  * When you mentioned the images are moved into WordPress uploads/03/, do you mean that new uploads are moved there?

  In case it will be necessary, will you be willing to provide us with temporary access to a sandbox environment of your site where we can take a look and debug if needed?

  Thanks in advance.

  Best,

  Loic

   

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