Skip to main content

Comments

5 comments

Date Votes
  • Aleksandar Kostadinov

    Hi Oren,

    Thanks for reporting this. Could you please share more information about the issue you are seeing? For example, which steps you're taking that leads to the issue and a screen shot or recording of the issue? We'll then be able to reproduce and investigate this.

    0
  • Oren Keinan

    Please find below a link to a short video I recorded with the problem:
    https://www.loom.com/share/29862481e91445ae8b5062cf9d37023e

     

    0
  • Daniel Mendoza

    @Oren
    I tried this on my account and was able to view and add images from Facebook that were in albums. I wonder if there is something incorrectly cached that's not allowing the images to be viewed. I would try two things:

    1. Go to Apps and Websites after you have authenticated and verify that there are no restrictions for the Cloudinary Media App to Facebook
    2. Clear your cache and try again, probably in incognito mode would work

    Let me know if this helps.

    0
  • Oren Keinan

    Hi,
    Thanks.
    I found the root cause.
    A chrome extension called "Privacy Badger":
    https://chrome.google.com/webstore/detail/privacy-badger/pkehgijcmpdhfbdbbnkijodmdjhbjlgp
    Please note that as I showed in the video I recorded, other "upload widgets" were able to successfully connect to my Facebook account and browse the images even with this Chrome extension enabled.
    This Chrome extension is very common (more than 1M users).
    Please consider adjusting your Upload Widget to support such Chrome extension.
    Thanks!

    0
  • Daniel Mendoza

    Thank you for sending over the root cause.
    I will relay this information to our team.

    0

Post is closed for comments.

Didn't find what you were looking for?

New post