Some image are not accesible from SPAIN

Jer

June 08, 2021 21:56 Edited

Hello,

since 1h ago, some images are not accessible from spain. In fact, we have a 404 error, as if it was remove, but no action was made on those images. It happens on half of my images, that's quite critical.

reference image: https://res.cloudinary.com/clarinaceramics/image/upload/v1607193456/products/preview_1607193456136.jpg

Enventualy, do you have backups, or versioning in order to switch to yesterday version ?

thanks for your help.

1

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  Stephen Doyle

  June 09, 2021 10:35 Edited

  Hi Jer,
  
  The example you provided was deleted via our API on June 7th

  If you're using our backup and restore functionality, you can restore deleted files yourself using our Media Library or API: https://cloudinary.com/documentation/backups_and_version_management#overview

  If you don't have your own backups, it may still be possible for us to restore recently-deleted files from our own secondary backups - if you'd like us to attempt restoration of deleted files, please submit a support request to us directly with your account details and details of when the files were deleted or a list of the files

  Thanks,
  Stephen

  0

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