delete_resources not_found

Luke Cottier

November 13, 2018 01:24

I am trying to use your API (php) to clean off old images to clean up our account (currently over quota).

I have thousands of images to delete but at present I am getting a "not_found" response for all.

This is the full response object...

Cloudinary\Api\Response Object
(
 [rate_limit_reset_at] => 1542074400
 [rate_limit_allowed] => 5000
 [rate_limit_remaining] => 4999
 [storage:ArrayObject:private] => Array
 (
 [deleted] => Array
 (
 [SSKd17LUkCkIFgjMRQ0F5BEXKCsO1RFS] => not_found
 [SSKd17LUkCtWOaBVhhoaulUap8VyXWKZ] => not_found
 [SSKd17LUkCXdB72CrunN1o8gbTjw8SN3] => not_found
 [SSKd17LUkC2x79jbN1duXwaODIEU5Ots] => not_found
 [SSKd17LUkCDBoNwgGIoy5xCR454uwv2b] => not_found
 [SSKd17LUkCyqurzfjHaIis47Xib0CGgE] => not_found
 [SSKd17LUkC82cvg8P4JxSr4kiJpfVGlu] => not_found
 [SSKd17LUkCf7H009hTx0Zy1GBn6Lqe25] => not_found
 [SSKd17LUkCOFbHt7l1DRB3QJJUAIwrKx] => not_found
 [SSKd17LUkCspq8eyGdyJHK0yG8g0pUoJ] => not_found
 [SSKd17LUkCRy20vjalq0KnzSQ6SkfjJ7] => not_found
 [SSKd17LUkCr19hoCANmAQIGPJxHorZFr] => not_found
 [SSKd17LUkC11oyKD9nEemvrOzP8NHdMG] => not_found
 [SSKd17LUkCewv9ikRYbl52KCDVcXjnYh] => not_found
 [SSKd17LUkCkKgfTpEzc0kH8jnEW3njAZ] => not_found
 [SSKd17LUkCGyhaHHI3xWddljohv3viZK] => not_found
 [SSKd17LUkCzNh9jm4dMo4EUHPFQzjHxK] => not_found
 )

 [partial] => 
 )

)

 

I have tried the following...

Uploading a new image and then deleting using the same code. This seems to work.

This is the call I am making 

$result =  $apiObj->delete_resources($idArray);

I know the IDs exist as I can view them via https://cloudinary.com by simply plugging in the ids to the "/image/upload/" url

 

Are you please able to help?

0

• 

  Marissa Masangcay

  November 13, 2018 23:36

  Hi Luke,
  
  I tried looking at a couple of public IDs in this response but wasn't able to find them in your account. Would you mind opening a support ticket with us so we can more freely discuss your account information? Here is the link to open a ticket:
  
  https://support.cloudinary.com/hc/en-us/requests/new
  
  Thanks!

  0
• 

  Luke Cottier

  November 13, 2018 23:55

  Thanks Marissa.  Yes prepending the folder to the image id did the trick. 

  Cheers

  Luke

  0

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