Google Fi VPN blocks users from uploading directly to Cloudinary

Comments

6 comments

  • Avatar
    Ido

    Hi

    Could you maybe share additional details regarding the flow you did?

     

    What device did you use for uploading?

    What was the call you made?

    Any details you could share so we could reproduce this on our end?

     

    You could also open a request at support@cloudinary.com and we could take a closer look into this.

    Thanks

    0
    Comment actions Permalink
  • Avatar
    Tanin Na Nakorn

    Hi Ido,

    I was using my android phone. The action that I did was uploading an image directly from browser. 

    Here was the endpoint I hit: https://api.cloudinary.com/v1_1/<my_id>/upload with the http method: OPTIONS.

    It called to OPTIONS because it's a cross-domain ajax call.

    I believe, if you just put your phone into a VPN and try uploading a photo, it will fail. The VPN that failed for me was the Google Fi VPN.

    I hope this helps you reproduce the bug.

    Thank you,

    Tanin

    0
    Comment actions Permalink
  • Avatar
    Itay Taragano

    Hi Tanin,

    I just tried it on Google's VPN on an Android phone (on a Google Fi network), it seems to work well for me, both when I tried uploading from the phone itself and also when I created a hotspot from that phone and tried to upload from a Mac laptop (with Chrome).
    Note that when I attempted to upload from my laptop, at first the upload didn't work, but then I found out a lot of other stuff didn't work either (e.g., even simple GET requests). Then I:

    1. Turned off the laptop's wifi
    2. Disabled the hotspot on the phone
    3. Disabled and then re-enabled Google's VPN on the phone
    4. Re-enabled the phone's hotspot
    5. Re-enabled the laptop's wifi and connected it to the phone.

    After that, everything seemed to work successfully for me. The following helped me debug the issue for me:
    https://windowsreport.com/fix-vpn-wont-work-google-chrome/#.XCqTMM9KifU

    Please let us know if this helps?

    0
    Comment actions Permalink
  • Avatar
    Philip Bradley

    Hi All,

    We also are experiencing this exact same issue with Google-Fi VPN on the Pixel 3. We are getting the exact same net::ERR_NETWORK_CHANGED in the phone chrome console.

    We are wondering if this issue occurs with other VPN's as well?

    Is there a work around that anyone at cloudinary can suggest that does not require the user to disable the VPN on their phones?

    Thanks all!

    Phil

    0
    Comment actions Permalink
  • Avatar
    Itay Taragano

    Hi Phil,

    Will you be able to help us with some reproduction steps?

    • How do your phone's settings look like?
    • Did you try to Call Cloudinary from your phone or from another device using your phone as a hotspot?
    • What types of Cloudinary calls did you try?

    Thanks,
    Itay

    0
    Comment actions Permalink
  • Avatar
    Erwin Lukas

    Hi Phil,

    Just to follow-up on this. I tried to test it using Google-FI VPN and performs several tasks on Cloudinary and did not experiencing any issue.

    If possible, can you provide the information as mentioned by Itay above?

    Regards,
    Erwin Lukas

    0
    Comment actions Permalink

Please sign in to leave a comment.