Image upload failed : 416 - Requested Range Not Satisfiable

Rohit Holehunnur Shreekant

March 18, 2019 19:10

I am trying to upload an image using a link, the upload fails with this error : "Error in loading http://www.guidestar.org/ViewEdoc.aspx?eDocId=4804775&approved=True - 416 Requested Range Not Satisfiable"

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  Raya Straus

  March 19, 2019 11:48

  
  In order to better understand the issue, I need some more information.
  Can I please ask you to provide more details about the problem you're encountering?

  For example, can you tell me:
  * Exactly which steps or documentation you're following
  * A sample of your code if you're using our SDK, or the URL of the web page where you see the error
  * The error stack trace from your code, or the exact error message you see.

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  Rohit Holehunnur Shreekant

  March 19, 2019 15:04

  Hey Raya,

  This happens when I use the Cloudinary web ui to upload the image. I go to my media library, click on upload and then enter that url. The upload then fails, when I click on failed, it shows me the error message  "416 Requested Range Not Satisfiable". 

   

  We did some digging around and found out that the company that runs the website hosting the image is running a bot-blocker that flags cloudinary as a bot and blocks it's requests. 

  We ended up reaching out to support and getting fixed static IPs for our Cloudinary account and whitelisting them on our clients side. This resolved the issue.

   

  Thanks!

   

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  Ido

  March 20, 2019 11:56

  Hi Rohit

   

  I saw that my colleague Aditi already handled your request to your satisfaction. 
  
  

  I wanted to share the reason why this upload didn't initially work

  The URL to fetch the PNG requires a cookie to be present. 
  Currently, we do not support adding a cookie as an option in the SDK's upload API, which is why the upload failed.

  Removing the cookie requirement would allow us to fetch the image correctly.

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