Public Id getting truncated
Hi,
Our uploaded videos have a format where the extension is appended at the end using a dash. For eg, Odo_Odo_Fogger_Original-mp4
The issue is that when the video is requested with a format of mp4, the "-mp4" within the public id is getting removed and the resulting source of the video is coming back as
https://res.cloudinary.com/****/video/upload/Odo_Odo_Fogger_Original.mp4?_s=vp-1.1.1-edge.1
Now the video does not play since the url is incorrect. It should have been (https://res.cloudinary.com/****/video/upload/Odo_Odo_Fogger_Original-mp4.mp4?_s=vp-1.1.1-edge.1)
Any idea on what is happening?
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Hi Sunil,
Thanks for reaching out. We'd be happy to assist with your question.
To do so, could you please first open a support request at support@cloudinary.com which includes more details? We will need your account cloud name, any error message received, the actual URL used and any other information you have which can assist us in investigating this issue.
Looking forward to hearing from you.
Thank you,
Millie
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