NewConnectionError in Django Cloudinary and PythonAnywhere

Gustavo

July 08, 2021 21:00

Unexpected error - MaxRetryError("HTTPSConnectionPool(host='api.cloudinary.com', port=443): Max retries exceeded with url: /v1_1/dhrhchb70/image/upload (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7fcaf1ffff40>

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  Stephen Doyle

  April 14, 2022 09:02 Edited

  Hi Gustavo,

  The error you pasted looks like a problem with the HTTP connection between your application server and https://api.cloudinary.com/

  Are you able to see and share some more information about when the error occurs, how often it's happening, and any relevant information about your network configuration?

  For example, any firewall, proxy, security device which may interfere with the connections from your application server, any network configuration or routing issues that could prevent the HTTP connection from succeeding, the number of simultaneous connections at the time the errors occur, if applicable?

  It may also help if you can test the connection to api.cloudinary.com from the same server, outside the application server environment, which may give you more debug information (e.g. running command line tools like ping, traceroute, curl, to narrow the scope of the issue)

  Regards,

  Stephen

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