Default Image Placeholder not working as expected

Yelena Poghosyan

August 10, 2021 12:06 Edited

Hi,

 

We are having some issues with the default image place holder, we have two images in the same path: /SitecoreDev/iwgcmuat/-/media/regus/images/solutions-and-features/meeting-room/s_mr_header_03.ashx and /SitecoreDev/iwgcmuat/-/media/regus/images/solutions-and-features/meeting-room/Arabic_s_mr_header_03.ashx

The idea is that if a user tries to access to Arabic_s_mr_header_03.ashx and doesn't exist, the default image should be s_mr_header_03.ashx, in order to do this, we are using the following url: 

https://assets.iwgplc.com/image/upload/c_fill,f_auto,q_auto,ar_3:4,g_auto:subject/d_SitecoreDev:iwgcmuat:-:media:regus:images:solutions-and-features:meeting-room:s_mr_header_03.ashx/SitecoreDev/iwgcmuat/-/media/regus/images/solutions-and-features/meeting-room/Arabic_s_mr_header_03.ashx

This url is showing Arabic image correctly, but if we remove the image or use a url with the incorrect name for the image, we are not being showed to the default image, for example: 

https://assets.iwgplc.com/image/upload/c_fill,f_auto,q_auto,ar_3:4,g_auto:subject/d_SitecoreDev:iwgcmuat:-:media:regus:images:solutions-and-features:meeting-room:s_mr_header_03.ashx/SitecoreDev/iwgcmuat/-/media/regus/images/solutions-and-features/meeting-room/Arabic_s_mr_header_04.ashx

Is there anything wrong in the url we are using? is the default image path written correctly with colons?

Would really appreciate any help and would gladly provide more information if needed. 

 

 

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  Eyal Katz Talmon

  August 11, 2021 13:35 Edited

  Hi Yelena, thanks for reaching out!

  When using a default image placeholder, its public ID should be specified with a file extension (noted here).
  In your case, specifying s_mr_header_03.ashx.jpg works (any image format extension would work) -
  
  https://assets.iwgplc.com/image/upload/c_fill,f_auto,q_auto,ar_3:4,g_auto:subject/d_SitecoreDev:iwgcmuat:-:media:regus:images:solutions-and-features:meeting-room:s_mr_header_03.ashx.jpg/SitecoreDev/iwgcmuat/-/media/regus/images/solutions-and-features/meeting-room/Arabic_s_mr_header_04.ashx

  It is a bit confusing here because it looks like the placeholder already has an extension (.ashx), however, that's only part of its public ID (name), and not an actual file type extension.

  Hope this helps :)

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  Yelena Poghosyan

  August 12, 2021 12:53

  Thanks for your help, this was exactly what I needed.

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  Mo Ip

  August 13, 2021 20:27

  Hi Yelena,

  Thanks for your updates.  Glad that Eyal could help.

   

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