Auto Sync Not working

bharath

September 03, 2021 17:39

Hi

i have added the plugin 24 hours back and set it up perfectly ..but i see only 3 images got sync at the start .. then after no images are syncing .. the wordpress plugin shows sync is running .. but i cannot see it to be running

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  Loic Verger Del Bove

  September 06, 2021 11:38

  Hi bharath,

  Thank you for contacting us.

  Would you mind creating a ticket to support@cloudinary.com with the following details:

  • WordPress version.
  • Cloudinary Plugin's version.
  • The theme that you use and its version.
  • A full list of all other plugins that you have installed on your environment.
  • Page builders that you actively use.
  • A screenshot of your Media Library in list mode.
  • A screenshot of your Site Health under the Tools Section.
  • Hosting providers & Plan (AWS, WP-Engine, etc..)
  • Multisite environment (subdomain/subdirectory)
  • Do you have access to the WP-CLI?
  • A database export of the wp_posts table.

  Note that since version 2.7.0, you can use the new system report feature in order to generate all the information above except the screenshots.

  Looking forward to your update.

  Thanks,
  Loic

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