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    Loic Verger Del Bove

    Hi bharath,

    Thank you for contacting us.

    Would you mind creating a ticket to support@cloudinary.com with the following details:

    • WordPress version.
    • Cloudinary Plugin's version.
    • The theme that you use and its version.
    • A full list of all other plugins that you have installed on your environment.
    • Page builders that you actively use.
    • A screenshot of your Media Library in list mode.
    • A screenshot of your Site Health under the Tools Section.
    • Hosting providers & Plan (AWS, WP-Engine, etc..)
    • Multisite environment (subdomain/subdirectory)
    • Do you have access to the WP-CLI?
    • A database export of the wp_posts table.

    Note that since version 2.7.0, you can use the new system report feature in order to generate all the information above except the screenshots.

    Looking forward to your update.

    Thanks,
    Loic

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