Video poster (thumbnail) seen twice on play start


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    Stephen Doyle

    Hi Jack,

    Can you share an example of how you're initializing the player so we can check it, and if it doesn't happen always, a screenshot or screen recording showing the issue?

    If you'll need to share account details or the URLs of images in your account, please use the "submit a request" link on to create a support request for our team directly, rather than sharing account details in this public forum



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