Video poster (thumbnail) seen twice on play start

Jacek

September 09, 2021 12:20

Hi!

I added a custom picture to one of my videos as a poster (thumbnail). When I click play the same picture is showed again for a second in it's original size.

In the code I can see the same image twice: as a poster, which is transformed the way I want and it works fine, but also as a background and this causes the 1-second long re-appearance before playing the video.

 

Kindly

Jack

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  Stephen Doyle

  September 10, 2021 14:30

  Hi Jack,

  Can you share an example of how you're initializing the player so we can check it, and if it doesn't happen always, a screenshot or screen recording showing the issue?
  
  If you'll need to share account details or the URLs of images in your account, please use the "submit a request" link on https://support.cloudinary.com/ to create a support request for our team directly, rather than sharing account details in this public forum

  Thanks,

  Stephen

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