Issue in gif transfomation

Nitin Maurya

September 14, 2021 22:03

Hi Team,

We have a strange issue as a gif image is not loading with a specific transformation - "h_370,w_740".

at the same time other gif files with same transformation is working fine. Could you please help here to resolve this issue asap.

Thanks in advanced

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  Eric Pasos

  September 15, 2021 05:17

  Hi Nitin,

  As there are different possibilities of encountering errors with your gif transformation, can you please open a support ticket here (https://support.cloudinary.com/hc/en-us/requests/new) and kindly help to provide the full sample URL so we will be able to check further?

  Regards,

  Eric

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