WordPress media files are not Sync fully

Arif Shah

October 05, 2021 13:29

Hi,

WordPress media files are not sync fully. I tried with auto and manual sync process also. Totally we have 738 media files but only 56 media files were successfully sync, remaining media files are not sync.

Can anyone help to solve this please?

Cloudinary WordPress Plugin Version 2.7.6 
WodPress Verson 5.8

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  Wissam Khalili

  October 06, 2021 08:30

  Hi Arif,

  Thanks for reaching out.

  Could you please create a ticket to support@cloudinary.com with the system report attached as explained here? Could you also please, before generating the report, make sure that you include images in your report as explained here?

  In case it will be necessary, will you be willing to provide us with temporary access to a sandbox environment of your site where we can take a look and debug if needed?

   

  Thanks,

  Wissam

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