instagram source not showing all my photos

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5 comments

  • Avatar
    Eyal Katz Talmon

    Hey, thanks for reaching out!

    I couldn't reproduce the issue on my end - I'm seeing all of my IG (Instagram) images I log in.

    While the upload widget is open on the IG source tab, can you try logging out of Instagram (top right corner) and logging back in? Are you still seeing missing images? Did you make sure to authorize Cloudinary to access the "media" of IG (when logging into IG the first time)?

    In addition, can you verify that Cloudinary is authorized from within IG?
    It can be seen by opening IG > Setting > Security > "Apps and Websites" > Active.

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    Leaf Grow

    hi, thanks for your reply!

    I tried to log in and log out as you mentioned and I'm still seeing only a few of my ig photos (I only see 13 and I have a bunch of more photos).
    Yes, I did authorize IG to access the media.
    Also, I checked if Cloudinary was active following the steps you sent and I do confirm it is in the active section of "Apps and Websites" settings.

    Just to add, as I mentioned above, I only see 13 photos from my ig account and I do have more photos.
    I tried using Cloudinary's demo https://demo.cloudinary.com/uw/#/ and I only see the same 13 photos using that demo.
    I also want to add that when I'm in the IG source tab it shows a title that says: "Your Recent Instagram Photos".

    best,

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    Loic Verger Del Bove

    Hi there,

    We have just released a fix for this. Do you mind giving it a try and confirm it is now working as expected.

    I tested it on my side and I was able to see loads of images.

    Thanks in advance.

    Best,

    Loic

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    Leaf Grow

    hi!,
    it seems to be working now

    Thanks!

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    Loic Verger Del Bove

    Hi there,

    Thanks for confirming!

    Don't hesitate to reach either here or by email (support@cloudinary.com) if you need anything else.

    Best,

    Loic

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