Video summarisation is pending

Rizky

November 24, 2021 03:47

Following this dead thread I found some videos took so long to have the preview available (with e_preview) and kept returning "Video summarisation is pending". While there's not many documentation how it works, I'm looking for solutions for this:

1. How long does it take for e_preview to produce results?
2. What do we need to do to resolve the error? Is there a way to trigger the transformation?
3. Is there an upload preset we can use to generate preview like eager transformations? If so I can't really find it what it's called. Would be nice to produce preview immediately after upload than during request and provide some notification when it's ready.

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  Wissam Khalili

  November 24, 2021 13:55

  Hi Rizky,

  Thank you for reaching out.

  1. e_preview could take some time until it is rendered, but you could add eager_notification_url to be notified once it is ready. See here more details about this option: https://cloudinary.com/documentation/video_manipulation_and_delivery#video_preview_tips_and_guidelines
  2. When adding e_preview in the browser, at the beginning it will show HTTP Error 423 until the derived image is ready.
  3. Regarding adding e_preview in the upload preset in the console - this option is not available, but you could create an upload preset through the Admin API. Here is our documentation that describes this option:
     https://cloudinary.com/documentation/upload_presets#managing_upload_presets_programmatically

  Hope this is helpful!

  Thanks,

  Wissam

   

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  Rizky

  November 25, 2021 04:52

  Hi Wissam,

  Thanks for the response. Following your link for eager upload, most examples there are using SDKs to upload with eager option. Let me know if I get this right: if I want my video previews to be generated eagerly after upload, either through SDKs or Media Library, I need to create an upload preset using Admin API and set eager="e_preview".

  Is there a reason why e_preview isn't available in console? It seems much easier to enable it there.

  Cheers

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  Anthony Datu

  November 25, 2021 17:54

  Hi Rizky, 

  Previously created upload presets are available for you to select in the console under the 'Advance menu' located in the lower-left corner of the upload window. Please see the screenshot.

  Thanks,

  Anthony

   

  

   

   

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  Rizky

  November 25, 2021 22:20

  I didn't see the Upload Preset dropdown, just public ID and Add tag, how do I enable it? I have created a preset using API call as mentioned before along default upload presets yet the option doesn't appear for me.

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  Eric Pasos

  November 26, 2021 03:53

  Hi Rizky,

  As the feature has to be enabled in our system for your profile, can you please help to open a support ticket here (https://support.cloudinary.com/hc/en-us/requests/new) because we needed additional information for your account in order to process your request?

  Thanks.

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