Cannot find the Connection string in Account Dashboard

Sarthak

December 02, 2021 10:27

I signed up for a Free Account today, and Installed the WordPress Plugin. The Plugin is asking for the Connection string, but I cannot see the API Environment Variable anywhere in My Account as shown in the Support Docs (https://cloudinary.com/documentation/wordpress_integration). 

I found the manual way to enter the Connection string, which I entered as cloudinary://API_KEY:API_SECRET@CLOUDNAME, but this also didn't work. It gave an error- "Cloud <cloud_name> Belongs To Ap Geo, Please Access Via Api-ap.cloudinary.com"

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  Eric Cauan Pasos

  December 03, 2021 01:37

  Hi Sarthak,

  We need to check the settings of your free account and we require some information in doing this. Can you please help to open a support ticket here (https://support.cloudinary.com/hc/en-us/requests/new) so we can process your request?

  Thanks.

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  Sarthak

  December 03, 2021 03:24

  Thanks :)

  I've opened a support ticket for the same.

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  Eric Cauan Pasos

  December 03, 2021 03:43

  Hi Sarthak,

  I've got the ticket and we will continue to process your request through it. Thanks.

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  Sophia Brodsky

  June 14, 2022 04:52

  I have the exact same problem. Very confusing and not user friendly. I created free account, uploaded wordpress plugin. I can't locate connection API in the cloudinary dashboard to even use the plugin.

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  Loic Verger Del Bove

  June 14, 2022 08:14

  Hi Sophia,

  Usually, this is because you chose the wrong product when signing up. As mentioned in the quickstart note of the WordPress documentation here, the WordPress plugin only works with a Programmable Media account. 

  Please open a ticket to support@cloudinary.com and we will be able to help.

  Thanks,

  Loic

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