video too large process synchronously error

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Simao Freitas

• December 16, 2021 16:56

Hey,

I'm having trouble uploading a video because it keeps telling me it's too large.

I've setup an upload preset (that I validated is working fine with smaller files).

The file I'm trying to upload is a 305MB file and I'm uploading from another URL (via Zapier integration). Any suggestions on fixing this?

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• Official comment

  

  Daniel Mendoza

  • December 16, 2021 19:19
  • Edited

  By setting format to mp4, this causing the original format of the asset to be changed from mkv to mp4. If you remove this, it should be able to upload the asset since you won't be modifying the original.
  
  The beauty of Cloudinary is that you can add the asset with the original format but create a derived versions that you can use for delivery. In your eager transformation you have f_mp4,vc_auto which is a derived version of the video that will be generated asynchronously. Once this video is done generating (make sure to set an eager notification url) so you can be notified when that video is done processing. Then you can request that asset for delivery.
  
  Cheers.

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