MP4 Video playing audio only on Windows


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    Stephen Doyle

    Hi Joe,

    Can you provide an example of what you're referring to here, please? 

    To give a general answer, assuming that the video and audio codecs you requested (or the codecs of the original video if you're not using transformations to change the video) are supported by the player, there should be no issues showing the file.

    The most likely reason you'd be able to play audio but not video is if the codec of the file is not supported by the player, which you can check in the file's metadata 

    If you prefer not to share a URL publicly from your account, you can also contact us directly using the "submit a request" link on the homepage of



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