High Consumption in our Cloud credits

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Jorge Fuentes

• June 07, 2022 20:20

We have the inconvenience that in our contracted Cloud server in terms of multimedia, we are having a higher consumption than stipulated. Having a high peak as of May 10 and consequently in growth of bandwidth consumption and mainly in what the "transformation" processes refer to. What generates an increase consumed in the credit quota contracted by the company and also increasing the cost of billing. We did not detect the error early, but we will be verifying with the photography area to break down the origins that may be generating this until we reach the error that affects it. We need you to help us or give us some analysis tool to detect what process and where those high peaks of consumption of storage credits occur. One of them suggests us to change the image file format so that the rates of transformation processes are lower. We need more information about it.

 

 

 

 

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  Loic Verger Del Bove

  • June 09, 2022 10:57

  Hi Jorge,

  Thanks for reaching out.

  In order to better assist with this request, could you please create a ticket to support@cloudinary.com and share your cloud name?

  Thanks in advance.

  Best,

  Loic

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