Why is the picture not available? 404

Dmitriy

July 04, 2022 10:39

Hello. There is an old site that is written in the keystone framework. It is used by cloudinary.com to store images.
Recently the pictures are no longer available, and since I did not participate in the development of the site, I do not understand what the problem is.
Here is an example link: https://res.cloudinary.com/dqrl0orpf/image/upload/v1655204375/ajq0ygsr8ctpf4vqllm1.png/
And also, the authorization data for this cloudinary profile was lost. The site code uses only the token and I can't log in as that user.

Can you please tell me why the pictures are not available?
And is it possible to determine the user who is used in the site's keystone service?
I don't understand how to solve this situation..

1

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  Sreenath Kalahasti

  July 04, 2022 20:13

  Hi,

  Thanks for contacting cloudinary. 

  We are able to see the image accordingly. Can you please check from your end:

  https://res.cloudinary.com/dqrl0orpf/image/upload/v1655204375/ajq0ygsr8ctpf4vqllm1.png

  Thanks,

  Sree

   

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  Dmitriy

  July 06, 2022 05:23

  The problem was solved by technical support specialists. It turns out that my profile was deactivated.

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  Zachary Gould

  July 06, 2022 13:18

  Dmitriy,
  I'm glad your issue was solved. Feel free to reach out if you have any more issues.
  
  -Zachary

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