Image cannot be displayed since it contains error on recently reactivated account

Hi Team,

We are facing an issue in displaying the uploaded images.

We had a Cloudinary account that we stopped using temporarily. The account was suspended due to unpaid bills. We have just reactivated the account but we no longer have access to the media it contained. Has the media been deleted?

We see in the media list the names of all the media you had registered but when we click on the link to display a media, we get the error message "xxx".

Please tell us what to do to recover our old media if it is possible.

Thanks,

Kamix