"xxx.png?_i=aa" Not recognised as .png by another WordPress plugin

Andreas Dahrendorf

November 15, 2022 22:20

Another WordPress plugin/service needs to use images and only accepts .jpg or .png. I get an error that my image wasn't a ,png although it is.

I assume the paremeter ?_i=aa may be the issue.

Can you help me solve this?

0

• 

  Zachary Gould

  November 16, 2022 08:37

  Hey there Andreas, 
  
  As there are a plethora of 3rd party plugins and themes/plugins out there, there may be some cases where other themes/plugins collide with our plugin's functionality. 
  After looking into your logs I see that the URL being used doesn't look like it has the file format at the end which may be what the other plugin is looking for.
  
  I would ask that start a private support ticket and share more information there. 
  https://support.cloudinary.com/hc/en-us/requests/new
  
  Thanks!
  
  

  0
• 

  AnD

  November 16, 2022 08:49

  Thank you. Request sent.

  0

Post is closed for comments.