This support forum is no longer in use. Please use the Cloudinary Community at https://community.cloudinary.com/ to receive assistance from other members of the community and from Cloudinary's support team. For account-specific questions or if you believe that you've encountered a bug, please contact the Cloudinary team directly via the "submit a request" option on this support site.

cloudinary data

Follow
Avatar
Murali Kandimalla

I had a old cloudinary account which is linked to old strapi account which was deployed in heroku earlier but due to some heruko issues they had stopped the server and we have deployed the strapi on digital ocean but we have taken the old account credentials. here my doubt exits that we have using the old cloudinary creds then the old data need to show into the new strapi account, but unfortunately i am unable to see the old data .

Cloudinary tech team it is appreciable to support at this stage.

 

Regards,

Murali k

0

Comments

1 comment

Sort by Date Votes
  • Avatar
    Tia Esguerra

    Hi there, 

    Thanks for reaching out. 

    I'm not entirely sure I understand your question. But it sounds like we will need to gather some sensitive information from you. Can I ask you to submit a ticket directly by clicking the following link https://support.cloudinary.com/hc/en-us/requests/new 

    In the ticket, please share your cloud name with us and if possible rephrase your question. Thank you.

    Kind Regards, 

    Tia

     

    0
    Comment actions Permalink

Post is closed for comments.