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getting 400 - Unsupported source URL



  • Avatar
    Tia Esguerra

    Hi there, 

    Thanks for reaching out. 

    This error refers to the value of the file parameter that was passed for upload. Looking into our logs, I see that you are sending Base64, so you will need to URL escape your whole Base64 input string.
    For example, if your Base64 string starts with: data:image/jpeg;base64, it should be: data%3Aimage%2Fjpeg%3Bbase64%2C

    Please give that a shot and let us know how it goes. Of course, if you have any questions otherwise, do not hesitate to ask.

    Kind Regards, 


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  • Avatar
    Elad Tal

    Hi Tia sorry for the late reply i am sending the request as you asked but still getting the same result.

    Can I see the logs somewhere?

    Is there another solution?

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  • Avatar
    Michal Kuperman

    Hi Elad,

    In order to further assist, can you please open a ticket directly at:  And provide the base64 data URI file you are using?



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