Limitation of upload/transformed image in all plans

Dear team,

I'm using free plan (for development phase) and trying to upload a big image (11 MB at max).

Result of uploading:

{"public_id":"ey3g2tzwlvdndghk9dp8","version":1504242454,"signature":"336ace9c770f6e54dacd68dceed93b982a124ad3","width":10315,"height":7049,"format":"jpg","resource_type":"image","created_at":"2017-09-01T05:07:34Z","tags":[],"bytes":10174706,"type":"upload","etag":"60d2e411eb2f43968bd63f3ea094999f","url":"http://res.cloudinary.com/datnguyen/image/upload/v1504242454/ey3g2tzwlvdndghk9dp8.jpg","secure_url":"https://res.cloudinary.com/datnguyen/image/upload/v1504242454/ey3g2tzwlvdndghk9dp8.jpg","original_filename":"10.2MB"}

Then I try to query image via https://res.cloudinary.com/datnguyen/image/upload/v1504242454/ey3g2tzwlvdndghk9dp8.jpg <== It work

But if I use transformation, then the result is 400 Bad request for these link:

- https://res.cloudinary.com/datnguyen/image/upload/c_fill,g_auto,ar_16:9/v1504242454/ey3g2tzwlvdndghk9dp8.jpg

https://res.cloudinary.com/datnguyen/image/upload/c_fill,g_auto,ar_16:16/v1504242454/ey3g2tzwlvdndghk9dp8.jpg

https://res.cloudinary.com/datnguyen/image/upload/c_fill,g_auto,ar_27:40/v1504242454/ey3g2tzwlvdndghk9dp8.jpg

I think problem is about the limitation for free plan for transformation image. Because this link work:

https://res.cloudinary.com/datnguyen/image/upload/w_4999,c_fill,g_auto,ar_16:16/v1504242454/ey3g2tzwlvdndghk9dp8.jpg

but this link doesn't:

https://res.cloudinary.com/datnguyen/image/upload/w_5000,c_fill,g_auto,ar_16:16/v1504242454/ey3g2tzwlvdndghk9dp8.jpg

After search I can only see this link (https://support.cloudinary.com/hc/en-us/articles/202520592-Do-you-have-a-file-size-limit-) but it say that for free plan there no width/height limitation anymore. I'm a little confused.

So could you provide me the limitation (size-MB and dimensions-pixel)for upload/transformation image for ALL PLANS (so we can have more information for plan that we'll buy and use in production).

Maor Gariv

September 03, 2017 08:18

Hi,

Thanks for reaching out.

You can check the error message by getting the X-Cld-Error response header. In that case the error is -

"Maximum image size is 25 Megapixels. Requested 59.84 Megapixels" (that's why 4999X4999 worked and 5000X5000 didn't)

The limits of paid accounts for upload size, MP and more vary depending on the specific use-case. Base limits (for paid plans) are - 50 MB for image upload and 40 Megapixels.

Hope it helps!

Best,

Maor

datnguyen

September 05, 2017 02:39

Hi Maor,

Thanks for your response. The X-Cld-Error is really helpful but I think problem is about the dimension size, not the file size (for transformed image).

Take example this image:

http://res.cloudinary.com/datnguyen/image/upload/w_5000,c_fill,g_auto,ar_16:16/v1504578925/The_Clouds-Big_Samples_Cloud123a_yk8rep.jpg

Same behavior, 4999 px work but 5000 px not work.

Regards,

Dat

September 07, 2017 10:48
Edited

Hi Dat,

Indeed. This is the same behaviour as w_5000 with ar_16:16 means that the derived image will be 5000X5000 thus going above your limits.

Please resize your images to smaller dimensions to transform it correctly. Please note that paid plans enjoy higher limits for file sizes as well as maximum Megpixels.

Let me know if it helps.

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