Limitation of upload/transformed image in all plans

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3 comments

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    Maor Gariv

    Hi,

    Thanks for reaching out.

     

    You can check the error message by getting the X-Cld-Error response header. In that case the error is - 

    "Maximum image size is 25 Megapixels. Requested 59.84 Megapixels" (that's why 4999X4999 worked and 5000X5000 didn't)

    The limits of paid accounts for upload size, MP and more vary depending on the specific use-case. Base limits (for paid plans) are - 50 MB for image upload and 40 Megapixels.

    Hope it helps!

     

    Best,

    Maor

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  • Avatar
    datnguyen

    Hi Maor,

     

    Thanks for your response. The X-Cld-Error is really helpful but I think problem is about the dimension size, not the file size (for transformed image).

     

    Take example this image:

    http://res.cloudinary.com/datnguyen/image/upload/w_5000,c_fill,g_auto,ar_16:16/v1504578925/The_Clouds-Big_Samples_Cloud123a_yk8rep.jpg

    Same behavior, 4999 px work but 5000 px not work.

     

    Regards,

    Dat

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  • Avatar
    Maor Gariv

    Hi Dat,

     

    Indeed. This is the same behaviour as w_5000 with ar_16:16 means that the derived image will be 5000X5000 thus going above your limits.

    Please resize your images to smaller dimensions to transform it correctly. Please note that paid plans enjoy higher limits for file sizes as well as maximum Megpixels.

     

    Let me know if it helps.

     

    Best,

    Maor

     

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