SVG Uploads in cloudinary
Hello,
I am having difficulty uploading certain .svg files to cloudinary. The uploader returns the exception: cloudinary.exceptions.Error: Zero-sized SVG is invalid and I cannot quite figure out how to fix this. The error, from my understanding seems to suggest that the file has no content but it does have content and the file size is not 0 at all. Is there a particular way .svg files need to presented to the uploader? I am using the django SDK to do the upload and the .svg files are from fontawesome.
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Hi Victor,
Thanks for contacting us.
In order to further investigate, can you please provide an example of an SVG file that is failing to upload? If privacy is a concern, you can open a ticket at support@cloudinary.com.
Regards,
Michal
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Hi,
How do I share the .svg? I have tried copying it's content as code on a reply but it too long for a comment and .svg are not permitted as comment attachments. Below is a sample of the first few lines from the .svg file
<?xml version="1.0" encoding="UTF-8"?>
<!--
Font Awesome Free 5.12.0 by @fontawesome - https://fontawesome.com
License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License)
-->
<svg xmlns="http://www.w3.org/2000/svg" style="display: none;">
<symbol id="500px" viewBox="0 0 448 512">
<path d="M103.3 344.3c-6.5-14.2-6.9-18.3 7.4-23.1 25.6-8 8 9.2 43.2 49.2h.3v-93.9c1.2-50.2 44-92.2 97.7-92.2 53.9 0 97.7 43.5 97.7 96.8 0 63.4-60.8 113.2-128.5 93.3-10.5-4.2-2.1-31.7 8.5-28.6 53 0 89.4-10.1 89.4-64.4 0-61-77.1-89.6-116.9-44.6-23.5 26.4-17.6 42.1-17.6 157.6 50.7 31 118.3 22 160.4-20.1 24.8-24.8 38.5-58 38.5-93 0-35.2-13.8-68.2-38.8-93.3-24.8-24.8-57.8-38.5-93.3-38.5s-68.8 13.8-93.5 38.5c-.3.3-16 16.5-21.2 23.9l-.5.6c-3.3 4.7-6.3 9.1-20.1 6.1-6.9-1.7-14.3-5.8-14.3-11.8V20c0-5 3.9-10.5 10.5-10.5h241.3c8.3 0 8.3 11.6 8.3 15.1 0 3.9 0 15.1-8.3 15.1H130.3v132.9h.3c104.2-109.8 282.8-36 282.8 108.9 0 178.1-244.8 220.3-310.1 62.8zm63.3-260.8c-.5 4.2 4.6 24.5 14.6 20.6C306 56.6 384 144.5 390.6 144.5c4.8 0 22.8-15.3 14.3-22.8-93.2-89-234.5-57-238.3-38.2zM393 414.7C283 524.6 94 475.5 61 310.5c0-12.2-30.4-7.4-28.9 3.3 24 173.4 246 256.9 381.6 121.3 6.9-7.8-12.6-28.4-20.7-20.4zM213.6 306.6c0 4 4.3 7.3 5.5 8.5 3 3 6.1 4.4 8.5 4.4 3.8 0 2.6.2 22.3-19.5 19.6 19.3 19.1 19.5 22.3 19.5 5.4 0 18.5-10.4 10.7-18.2L265.6 284l18.2-18.2c6.3-6.8-10.1-21.8-16.2-15.7L249.7 268c-18.6-18.8-18.4-19.5-21.5-19.5-5 0-18 11.7-12.4 17.3L234 284c-18.1 17.9-20.4 19.2-20.4 22.6z"></path>
</symbol>
<symbol id="accessible-icon" viewBox="0 0 448 512">
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@Victor Baraka
Can you open a ticket here (https://support.cloudinary.com/hc/en-us/requests/new), include the svg file and reference me by name, so I can reproduce on my end. If you can also share your cloud name in the request, that would be great as well.
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Is opening tickets on the link https://support.cloudinary.com/hc/en-us/requests/new the only way to get support or we have any live chat option as well?
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