SVG Uploads in cloudinary

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7 comments

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    Michal Kuperman

    Hi Victor,

    Thanks for contacting us.

    In order to further investigate, can you please provide an example of an SVG file that is failing to upload? If privacy is a concern, you can open a ticket at support@cloudinary.com

    Regards,

    Michal

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    Victor Baraka

    Hi,

    How do I share the .svg? I have tried copying it's content as code on a reply but it too long for a comment and .svg are not permitted as comment attachments. Below is a sample of the first few lines from the .svg file

    <?xml version="1.0" encoding="UTF-8"?>
    <!--
    Font Awesome Free 5.12.0 by @fontawesome - https://fontawesome.com
    License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License)
    -->
    <svg xmlns="http://www.w3.org/2000/svg" style="display: none;">
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  • Avatar
    Daniel Mendoza

    @Victor Baraka

    Can you open a ticket here (https://support.cloudinary.com/hc/en-us/requests/new), include the svg file and reference me by name, so I can reproduce on my end. If you can also share your cloud name in the request, that would be great as well.

     

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    Victor Baraka

    @Daniel Mendoza

    I have opened the ticket.

     

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  • Avatar
    Raz Ziv

    Thanks @Victor Baraka. Please see my reply to you on the direct ticket that you've opened and let's continue all further communications on that ticket's thread.

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    Alex Hales

    Is opening tickets on the link https://support.cloudinary.com/hc/en-us/requests/new the only way to get support or we have any live chat option as well?

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    Raz Ziv

    Hi @Alex Hales,

    We currently don't offer live chat but our response times on direct support tickets are lightning-fast.
    Please do not hesitate to open a ticket via the link that you've mentioned above as one of our agents will assist you with your inquiry in no time :)

    Best,
    Raz

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