Custom Web Image Gallery Fed By Cloudinary - Image Size Reduced

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    Blaine Yamakawa

    What I would like to do is be able to download the image in it's original dimensions and file size.

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    Danny Valentine

    Hi Blaine.

    Thanks for getting in touch. My Name's Danny and I work here at Cloudinary on the Customer Success team.

    I've tried downloading the image from your screenshot, both using the download feature from the Media Library, as well as just using the un-transformed URL in my browser, and in both instances I get the 5300 × 6000 version, with an approximate filesize of 9.8MB.

    Could you let me know how you're performing the download please? As far as I can see in your account setup, there shouldn't be anything preventing you from downloading the full-res asset.

    Thanks,
    -Danny

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    Blaine Yamakawa

    Thanks Danny. The file is in a password protected media gallery on this domain https://members.realcedar.com/app/gallery/. Just curious how you're able to see the image on your end as these are just screenshots and not the actual file downloaded (as this forum has a file size limitation of 2MB)?

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    Danny Valentine

    Hi Blaine.

    As you've logged in here to post the question, I was able to see what cloud your account is associated with and then log into it to see the files. If privacy is a concern, you're welcome to raise a ticket via our Support Center. and we can discuss this in a far less public setting.

    Thanks,
    -Danny

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    Blaine Yamakawa

    Thanks Danny, I've submitted a support center ticket, which has login information to help troubleshoot. 

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