Critical error when activating Wordpress plugin

Tom Green

April 23, 2022 08:33

Hi

I've just tried to install the Cloudinary WP plugin v3.0.2 but I get the following fatal error on activation:

PHP message: PHP Fatal error: Uncaught Error: Class 'Cloudinary\Media' not found in {path}/public/wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/php/class-plugin.php:141

The error also happens in troubleshooting mode with all other plugins disabled.

WP Version: 5.9.3 (also occurred on 5.9.1)

PHP version: 7.4

Host: Kinsta

 

 

Thanks

Tom

 

 

 

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  Wissam Khalili

  April 24, 2022 12:50

  Hi Tom,

  As I would like to get some more details about your account, could you please create a ticket using https://support.cloudinary.com

  Thanks,

  Wissam

   

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  Tom Green

  April 24, 2022 23:00

  Hi, thanks for getting back to me. I don't see how to create a ticket from that URL - can you send the exact URL to do so? 
  Thanks
  Tom

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  Anthony Datu

  April 25, 2022 00:36

  Hi Tom, 

  Please submit the request here: https://support.cloudinary.com/hc/en-us/requests/new

  Regards, 

  Anthony

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